RETURNS & EXCHANGE
We want our customers to be happy, so we will do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return the item(s) within 15 business days of receipt.
IMPORTANT: We do not offer Refunds or Exchanges for ‘select your own color’ items if the look turned out to be different from what you imagined when you selected the colors.
Please include the following information with your return:
Your Order Number
Your Order Name
Your Shipping Address
Your Item Size
Reason for Return
Please send the item(s) back via Royal Mail or Collect Plus with tracking number.
Once your package is ready to be sent, please address it to:
Returns
Attn: Noe Amelya
PO BOX 17481
Birmingham
B32 9JX
United Kingdom
If you have any questions, you may contact us by email (info@noeamelya.com) or sent messages to our Facebook or Instagram.
CHANGES TO ORDER
If you have made a mistake in your order, please send us an email at info@noeamelya.com within 24 hours after orders placed.
REFUND
If for any reason you need to have an order cancelled immediately after placing the order, please email us at info@noeamelya.com.
You may request for faulty or damaged item/s to be refunded. Please return the item (in its original packaging) within 15 business days from delivery of the item/s. Your refund will be processed once we confirm receipt of your returned item.
We do not offer refund on items which you have already received but change your mind about.
Shipping costs are non-refundable.
We will not be able to refund, reimburse or resend items that are lost or stolen in the mail.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Fraud
Our payment processor has a security system in place which checks for fraud. If an order is flagged by the system as possibly fraudulent, Noe Amelya reserves the right to cancel and refund in full an order with or without any further explanation.
If you think we have cancelled your order by mistake, please feel free to contact us.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account or PayPal account again.
Contact your credit card company if you paid using credit card, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@noeamelya.com.
